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FAQ Library Resources during COVID-19

During this time, we hope that you and your loved ones stay safe, and we look forward to being able to connect with many of you in person again! Because these are extraordinary times in uncharted territory, we appreciate your patience and understanding as well navigate these changes together.

Are the libraries open?
Fairchild-Martindale Library and Linderman Library are now open with modified hours. Please check https://library.lehigh.edu/about/hours-and-locations for the current hours.   

Am I still able to check out books?
Yes! In order to obtain a physical book by request, first search the library catalog to find titles currently in the Lehigh collection. Click on the book title, and then click the "Request This" link. Login and submit the request. Once the Library receives the request, an email will be sent in 2 days to the requestor to schedule a pick up outside at FML next to the LOVE sculpture on ASA Drive.  Curbside delivery is available from 9:00 am to 5:00 pm, Monday - Friday. If you have any questions on requesting materials or pick up of materials, please email: inlend@lehigh.edu or call 610-758-4992.

Additionally, you can check the library catalog to see if the title you need is available as an ebook (search by title, then choose “eBook” from the right hand side “Format” filter). If you need an ebook copy of a book, submit a request for digital access via this Electronic Resource Request Form, and library staff will do our best to obtain the material you need in digital form.

What do I do about the library books I had due in spring semester? And will I receive fines for later materials?
There will be NO fines accruing during this period. Any books due this semester should have been extended a due date in Spiring 2021. You can check all revised due dates by logging into your library account.  If you still have Spring due dates, please contact inlend@lehigh.edu.

If you are returning to campus there is a library book drop at the Lehigh University Mail Center at Campus Square. Hours are 10am - 2pm, Monday - Friday.

If you are a graduating senior or otherwise do not expect to return to campus, please email inlend@lehigh.edu to discuss returning books by mail (we are able to provide a mailing slip for their return) or other alternative options. 

Is Interlibrary Loan (ILLiad) or PALCI/EZ Borrow still available?
At this time, due to the closing of many of our partner libraries, PALCI borrowing is no longer operating. ILLiad will be available for digital material only.

Will there still be access to print reserves?
Print reserves are available. Fill out a reserve form and the libraries will process reserves for the fall semester. If you would like the library to look for a digital version of your course text, make a request via the Electronic Resource Request Form. You can also contact your research librarian to find open access or digital alternatives if a digitized textbook is not available for us to acquire, or consult our guide on open educational resources.

Additionally, for broader instructional guidance, LTS has created a help page with a series of resources to help faculty and students transition teaching and learning to an online environment.

What can I access now that Fairchild-Martindale Library and Linderman Library are closed?
Lehigh collections are available in the library catalog and can be requested by searching the title and clicking on the "request this" link. Login and then submit the request. An email will be sent to the requestor in 2 days to schedule a pick up outside of FML the LOVE sculpture on ASA Drive. If you have any questions on requesting materials or pick up of materials please email: inlend@lehigh.edu or call 610-758-3055. 

The library maintains an extensive collection of digital content that is available to you from anywhere in the world:

  • Search in any of our databases for journal articles, streaming video, data and statistics, visual media, and many other types of content.

  • Look for a specific journal in our journals directory, or enjoy a digital reading experience through the Browzine app or desktop program.

  • Access any of our digitized Special Collections content here, or email Special Collections staff for specialized help.

  • The library has licensed a variety of new content to support the transition to online learning. Additionally, various library vendors have made their materials freely accessible temporarily. A list of these resources is available here.

How can I access digital resources from off-campus? Do I need the VPN?
Any content accessed through library.lehigh.edu’s web pages will pass through a login page. After you enter your Lehigh credentials, you will have access.

If you primarily discover materials outside of the library website (e.g. google scholar) or if you are currently not in the United States, you will need to connect to the vpn. Instructions are available here. 

How can I get help?
Librarians and Help Desk consultants will be available via chat, email, Zoom, and phone [610-758-HELP]. You can also submit a help ticket and an LTS staff person will be in touch within 24 hours.

Where can I find the most reliable information about COVID-19?
Lehigh shares new information regularly on the Updates on Novel Coronavirus page. We know there is an overwhelming amount of news about the coronavirus that can be difficult to sort through and evaluate. This guide consolidates a number of governmental and scholarly sources into one place. Please note that Lehighs’ libraries are not qualified to provide medical advice, and that we urge you to contact health authorities and your physician with any questions related to your health and well-being.

When will the libraries reopen?
For information about the reopening of Library and Technology Services' (LTS) facilities and services for Fall 2020, please check the Library and Technology Services Reopening Guide.